1. Who is responsible for your data?
Happy Travel Management S.L. Trading as: Happy Travel / Happy Travel Homes Address: Calle el Montículo, 8, 29631 Benalmádena, Málaga, Spain CIF: B70986443 Email: info@happytravelhomes.com Telephone: +34 678 22 95 29
For any privacy-related questions, you can contact us using the details above.
2. What information do we collect?
Depending on your interaction with us, we may collect:
• Name, surname and contact details • Date of birth and nationality • Passport, ID or other identification details when legally required • Address and country of residence • Booking, arrival and departure information • Details of accompanying guests • Payment and billing information • Communications with our team • Special requests related to your stay • Technical website information such as IP address, browser type and cookies
Payment card details may be processed directly by our payment provider and may not be stored by Happy Travel.
3. Why do we use your information?
We may process your personal data to:
• Respond to enquiries and booking requests • Manage reservations, payments, cancellations and refunds • Organise check-in and check-out • Provide guest assistance before, during and after your stay • Communicate important information about your accommodation • Comply with Spanish guest registration and reporting requirements • Meet accounting, tax and other legal obligations • Prevent fraud and protect our guests, property owners and properties • Manage complaints, incidents or legal claims • Improve our website and services • Send offers or marketing communications where you have agreed to receive them
Depending on the purpose, the legal basis for processing may be the performance of a contract, compliance with a legal obligation, our legitimate interests, or your consent.
You may withdraw marketing consent at any time.
4. Guest registration requirements
As a professional accommodation provider in Spain, we are legally required to collect certain identification and stay information from guests and communicate required information to the competent authorities.
For this reason, we may request passport, DNI, TIE or other identification information from guests staying at our properties.
Information contained in the legally required guest register is retained for the period established by Spanish law.
5. Who do we share your information with?
We do not sell your personal data.
Where necessary to provide our services or comply with legal obligations, information may be shared with:
• Property owners, where necessary for the management of your accommodation • Booking and property management platforms • Online check-in and guest management providers • Payment processors and financial institutions • Website, hosting, email and IT service providers • Accountants, lawyers, insurers and professional advisers • Police, judicial, tax, tourism or other competent public authorities when required by law
We only share information that is reasonably necessary for the relevant purpose.
Some service providers may process data outside the European Economic Area. Where this occurs, appropriate safeguards required by the GDPR will be applied.
6. How long do we keep your information?
Personal information is kept only for as long as necessary for the purpose for which it was collected and for any additional period required by law.
In particular:
• Guest registration information is retained for the legally required period. • Booking, accounting and transaction records may be retained for the periods required by Spanish tax, accounting and other applicable laws. • Enquiry and customer service communications are kept only as long as reasonably necessary. • Marketing information is retained until you unsubscribe, withdraw your consent or object to its use.
After the applicable retention period, information will be deleted, anonymised or securely blocked where required by law.
7. Your rights
Under the GDPR, you may have the right to:
• Access your personal data • Correct inaccurate information • Request deletion of your data • Request restriction of processing • Object to certain processing • Request data portability • Withdraw your consent at any time where processing is based on consent To exercise your rights, please contact: info@happytravelhomes.com
Please indicate that your request concerns Data Protection / Privacy Rights.
We may ask you to verify your identity before processing your request.
If you believe your data protection rights have been infringed, you also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD).
8. Cookies
Our website may use cookies and similar technologies for essential website functions, preferences, analytics and, where applicable, marketing.
Non-essential cookies will only be used in accordance with your cookie preferences and applicable law.
For more information, please see our Cookie Policy.
9. Data security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, disclosure or misuse.
Access to personal information is limited to those who need it for legitimate business or legal purposes.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements.
The latest version will always be available on our website together with the date of the most recent update.
11. Contact Us
For questions about this Privacy Policy or the way we process your personal information, please contact:
Happy Travel Management S.L. Calle el Montículo, 8 29631 Benalmádena, Málaga, Spain
Email: info@happytravelhomes.com Telephone: +34 678 22 95 29