1. General Principle
The cancellation terms of each booking are clearly displayed on the booking screen before payment and require your acceptance. The same terms appear in your confirmation email. The provisions below describe the general framework; the specific terms shown on your booking prevail.
2. Withdrawal-Right Exception
The statutory 14-day right of withdrawal does not apply to accommodation booked for specific dates (Directive 2011/83/EU art. 16(l); TRLGDCU art. 103(l)). Cancellation rights therefore arise solely from this policy and the terms shown at booking.
3. Requesting a Cancellation
Request a cancellation via the booking link in your confirmation email or by writing to [EMAIL] with your booking reference. The moment of the request is used to calculate any refund.
4. Refunds
Refundable amounts are returned via Stripe to the card used for payment. After we issue the refund it typically takes 5–10 business days to appear on your card, depending on your bank. Refunds are calculated on the amount actually charged, i.e. net of any promotional discount applied.
5. Date Changes
Subject to availability you may request a date change; price differences follow the live quote. A change does not count as a cancellation of the existing booking.
6. Cancellation by Us
If the home becomes unfit for the stay due to force majeure (damage, utility failure, etc.), we will offer you an equivalent home; if you decline, the full amount charged is refunded. Your statutory rights remain unaffected.
7. Force Majeure
In extraordinary circumstances beyond the parties’ control (natural disaster, official travel ban, etc.), the parties will first consider mutual solutions such as date changes or credit vouchers.
8. Contact
Questions about cancellations and refunds: [EMAIL], [PHONE].